New England Surgery Center

Statewide Communications’ Impact on NewEngland Surgery Center’s Efficiency

When you’re growing, the last thing you want is a clunky communication system that is expensive and difficult to adjust. That’s exactly what New England Surgery Center had until they made Statewide Communications their primary telecom provider.

Who is New England Surgery Center?

New England Surgery Center is a physician-owned ambulatory service center in Beverly, Massachusetts. What began as a building with one operating room and one procedure room in 2010, has now expanded into a 12,400 square foot surgery center with 12 pre-operative beds, and over 35 doctors. Statewide Communications helped make that growth possible. According to Norma Bacon, administrator at NESC, partnering with Statewide from the beginning was “the best move we ever made.” Here’s why.

The Statewide Solution

When NESC began, Statewide Communications wired its facility and installed their chosen equipment—a Verizon on-premise system. As NESC grew, they realized Verizon was holding them back. They needed something more. Statewide Communication had it – a unified communications platform. With their help, NESC switched to internet-based calling in 2014 and never looked back. Armed with Statewide’s UCaaS platform, they now enjoy all kinds of benefits like:

• Genuine relationships over being unappreciated by mega-corporations
• Implementation to help set up and deploy the new system
• The training needed to use the new system efficiently and effectively 24/7 support when it’s needed