Why Cloud PBX is the Right Solution for Your Business

Do you run a business in Massachusetts or New England where you’re frustrated with an outdated phone system that feels more harmful to your operations than helpful?

Maybe you’re tired of calls dropping or dealing with a complicated setup that isn’t intuitive to maintain, and have spent countless hours trying to extend the life of your current system. Even more, your traditional phone system often requires on-premises hardware, making it less adaptable and more expensive to maintain. You’re now at the point where the benefits of staying with what you have versus finding something new have finally shifted.

But, where do you start looking for a better solution? Luckily, you’ve landed here, and we have a Cloud PBX solution that will be quite the upgrade for you. If your communication capabilities are lacking, then keep reading. Statewide Communications is the partner you’ve been needing.

What is Cloud PBX?

Don’t worry, we get this question a lot. Simply put, Cloud PBX is a phone system hosted online, remotely managed and supported, allowing you to connect from anywhere and eliminating the need for bulky, expensive hardware. Cloud PBX uses voice over internet protocol (VoIP) to transmit calls over the internet, reducing costs and increasing flexibility. Unlike traditional systems that connect to the public switched telephone network (PSTN) through a physical private branch exchange (PBX), Cloud PBX serves as a virtual, hosted replacement, removing the need for on-premises PBX hardware. Sounds great, right?

So, how can it specifically benefit your business? For small businesses like yours in Massachusetts and New England, this means less hassle, significantly lower costs than what you’re used to, and easier flexibility and growth possibilities with a system that adapts to you.

Is Your Phone System Supporting Your Business or Holding It Back?

Here’s a common story we hear, but imagine with us: you’re in your office in Natick or Worcester, and suddenly your phone lines drop right before a big prospecting call is scheduled. You struggle with trying to figure it out. You call tech support, only to be greeted by a frustrating automated system and a long hold time. Without another option, you scramble and try to complete the call over your cell phone. Unfortunately, that’s the reality for many businesses using outdated phone solutions. Legacy phone service often lacks the reliability that modern businesses need, making it essential to consider upgrading to a modern solution like cloud based phone service.

At Statewide Communications, we understand these challenges firsthand. We began as a family-owned business with a strong local presence right here in Massachusetts, and we know your area, your challenges, and exactly how important local, reliable support is for your business.

Key Benefits of Cloud-Based Phone Systems for Massachusetts Businesses

Simplicity and Ease of Use

A Cloud PBX simplifies your business communication by providing intuitive, easy-to-use features like automatic call routing, mobile apps, and visual voicemail. At Statewide, we ensure a smooth transition to cloud-based phone systems for our clients, offering hands-on training and personalized support from real people who understand your local business environment.

Can you imagine adjusting call settings right from your smartphone during your commute on Route 128 or while working remotely from your Cape Cod vacation spot? It’s built right in, and it’s that simple!

Local Support You Can Trust

One major advantage of choosing Statewide Communications is our local presence and responsive support team. Unlike larger providers who’ve forgotten the needs of regional businesses, we’re right here in Massachusetts, ready to help you quickly and if need be, in person. Whether you’re based in Springfield, Quincy, or anywhere in between, our local team is available to provide friendly and knowledgeable support whenever you need it.

Our customers frequently tell us that our responsiveness and dedication to their needs set us apart:

“I’ve had the pleasure of working with Statewide Communications for 5+ years, and they are by far the most outstanding service when it comes to all things communication in the workplace. As a business, their ticketing service is simple and very effective, almost immediately receiving a reply. They are quick to schedule onsite support and get the answers you need. Separately, the team at Statewide is very team orientated and I’ve enjoyed getting to know them as people over the years. They are kind and genuinely care about their customers. An easy referral to anyone who is looking to upgrade their comm service.”

– Sarah Orans

We’re a vendor you can trust because we’re your neighbors and partners.

Cost Savings and Predictable Budgeting

Small businesses in Massachusetts and New England know the importance of keeping costs predictable and affordable. Switching to a Cloud PBX means you can significantly reduce the costs of expensive hardware, repairs, and service visits. Instead, you’ll enjoy a straightforward monthly bill, customized to your exact usage and needs. In fact, according to G2, switching to a cloud-based VoIP phone system can result in savings of up to 50 percent in ongoing costs and up to 90 percent of initial expenses.

Our plans include unlimited calling, making it easy to manage communication costs for businesses of any size. International calling and unlimited domestic calling are also supported, with cost-effective rates to help you connect globally and locally without breaking your budget. Advanced features like call queues and call volume analytics help you efficiently handle high call traffic and monitor system performance.

By eliminating hidden fees and unexpected maintenance costs, Statewide helps you free up more of your money and instead invest in growing your business. Whether you’re a law firm in the heart of Boston or a small furniture manufacturer in a quiet corner of the Berkshires, we have a solution built for your needs.

Real Stories, Real Impact

Let’s bring this home with a local success story. Take Bianco & Sons Sausage, a beloved Massachusetts company. Before working with us, they struggled with dropped or unclear phone calls and misrouted calls. After implementing Statewide’s cloud PBX system, they now enjoy crystal-clear phone calls, improved call management, and a reliable business phone system that lets them focus on making delicious sausages for the local community.

“There’s way more functionality with this new system like voicemail-to-email, a mobile app, and the team at Statewide trained us on how to use it all,” says Joseph Bianco, CFO, “And if we had any questions, their response times were great, and they had local technicians that could come by to help.”

You can view even more client testimonials and case studies here.

What Makes Statewide Communications the Perfect Local Choice?

We aren’t just a telecom supplier; we’re your local Massachusetts cloud phone service provider and partner. Our hands-on approach means we genuinely care about your business success. Here’s what sets us apart:

Local Expertise: We know Massachusetts and New England businesses because we’re one ourselves.
Personalized Support: When you call, you get a real person who knows you and your business, ready to help immediately.
Easy Scalability: Add or adjust lines quickly as your business grows, without needing new hardware.

At Statewide, our mission is simple: provide reliable, user-friendly, and affordable cloud communication solutions specifically designed for small and mid-size businesses like yours.

Ready to Upgrade Your Communications?

If your phone service is causing more headaches than help, it’s time for a change. Statewide Communications offers a locally supported, scalable, and cost-effective Cloud PBX solution ideal for Massachusetts or New England small businesses. With our reliable, responsive team, you’ll never be left hanging again.

Why Cloud PBX is the Right Solution for Your Business

Do you run a business in Massachusetts and are frustrated with an outdated phone system that feels more and more harmful to your operations than helpful?

Maybe you’re tired of calls dropping, or dealing with a complicated setup that isn’t intuitive to maintain, and have spent countless hours trying to extend the life of your current system. Even more, your traditional phone system often requires on-premises hardware, making it less adaptable and more expensive to maintain. You’re now at the point where the benefits of staying with what you have versus finding something new have finally shifted.

What is Cloud PBX?

Don’t worry, we get this question a lot, but simply put, Cloud PBX is a phone system hosted online, remotely managed and supported, allowing you to connect from anywhere and eliminating the need for bulky, expensive hardware. Cloud PBX uses voice over internet protocol (VoIP) and internet protocol to transmit calls over the internet, reducing costs and increasing flexibility. Unlike traditional systems that connect to the public switched telephone network (PSTN) through a physical private branch exchange (PBX), Cloud PBX serves as a virtual, hosted replacement, removing the need for on-premises PBX hardware. Sounds great, right?

Next up, how can it specifically benefit your business? For small businesses like yours in Massachusetts, this means less hassle, significantly lower costs than what you’re used to, and easier flexibility and growth possibilities with a system that adapts to you.

Is Your Phone System Supporting Your Business or Holding It Back?

Here’s a common story we hear but imagine with us: you’re in your office in Natick or Worcester, and suddenly your phone lines drop right before a big prospecting call is scheduled. You drop everything and try to figure it out. You call tech support, only to be greeted by a frustrating automated system and a long hold time. Without another option, you scramble and try to complete the call over your cell phone. Unfortunately, that’s the reality for many businesses using outdated phone solutions. Legacy phone service often lacks the reliability that modern businesses need, making it essential to consider upgrading to a modern phone solution.

At Statewide Communications, we understand these challenges firsthand, as we began as a family-owned business with a strong local presence right here in Massachusetts. We know your area, your challenges, and exactly how important local, reliable support is for your business.