Rapidly advancing technologies are impacting businesses everywhere, creating pressure to quickly decide which ones to adopt and how to implement them, often working with limited IT staff and tight budgets. In a small business, it’s not unusual for an owner or manager to be saddled with IT duties in addition to their primary responsibilities, with little time to thoroughly evaluate the company’s current and future communications needs, much less vet service providers and solutions. 

Most small to mid-sized businesses (SMBs) often struggle with integrating and leveraging next-gen technologies to their fullest. In addition to trying to deliver a modern, proactive, and personalized experience for their customers, they’re also trying to incorporate an efficient and optimized communications infrastructure for their employees. Furthermore, older technologies don’t have the security features necessary to keep sensitive data and employee and customer information safe. These issues make the timeliness of adoption important, as 90 percent of cyber security breaches occur in small businesses, and 82 percent of all ransomware attacks are against SMBs — essentially making it a question of when, rather than if, an attack will occur. 

Many SMBs turn to consultants to guide them through, and accelerate the process of, integrating cloud-based Unified Communications as a Service (UCaaS) tech to get customized solutions tailored to their unique business and customer needs. However, not all telecom consulting services are created equal. Experienced telecom consultants bring a broad scope of expertise and technologies, a fresh set of eyes to objectively evaluate your business’s needs, and only work with reputable service providers with a strong history of network security and reliability. A trusted partner will design tailored solutions that fit your budget and help your business become more connected and efficient. Whether you’re looking for a business phone system or completely hosted cloud communications, a relationship with a great telecom consultant takes the guesswork out of choosing the right vendors and solutions to meet your needs now and in the future.

Streamline and Optimize Your Operations 

A telecom consulting service helps take the burden off your team so they can focus on their primary responsibilities. By identifying solutions that will enhance and optimize your communications infrastructure, we’ll help develop strategies to leverage the latest technology. Not only will you increase connectivity and productivity, you’ll also future proof your business with solutions that scale easily. 

The telecom consultant you choose should thoroughly train your team, so they have the needed information and skills to provide outstanding customer service. Or perhaps you require help securing your network and sensitive data to meet industry compliance standards. Your business might even need assistance transitioning away from outdated technology. Whatever your needs, Statewide offers all this and more to help streamline and optimize your business operations. 

Save Time and Money with a Telecom Consultant

To effectively enhance your business operations, it’s essential to analyze your communication needs and identify areas for improvement. This includes curating tailored solutions that meet both your requirements and those of your customers, ensuring you avoid unnecessary costs associated with packaged features that go unused. By focusing on specific needs, you can also save on in-house IT design and maintenance costs while enabling faster implementations and migrations. Moreover, with ongoing support provided before, during, and beyond implementation, you can guarantee a smoother transition to new technologies that enhance your overall customer experience (CX). 

Additionally, managing vendor pricing negotiations can lead to more predictable and set pricing structures, allowing for accurate budgeting and forecasting. By accelerating access to powerful next-generation technologies and gaining insights into upcoming advancements, businesses can stay ahead of the competition. Implementing these technologies not only streamlines processes but also fosters a more personalized experience for customers, ultimately driving satisfaction and loyalty. 

Customers Expect More and Will Pay More to Get It

A recent Forbes Advisor report on customer experience trends found that a majority of consumers surveyed feel that their experience with a company is as important as the product or service it provides. Almost half reported that they are willing to pay more for quality customer service, and that they would buy more when receiving a personalized experience.  

But telecom consultants are not all the same, and choosing the right one for your business is critical to ensure you have a partner that aligns with your current needs and future goals. Managed service providers (MSPs) may specialize in a specific technology or offer a wide array of solutions, but it is crucial to partner with a consultant and provider that has deep industry experience, the newest technologies, a secure and reliable network, and the expertise to develop a plan with the customized solutions that will best serve your (and your customers) needs and be most beneficial to your bottom line. 

Statewide Is the Telecom Consultant You Need

Statewide telecom consultants will partner with you every step of the way. We’ll evaluate your current infrastructure needs and future goals by designing the best solutions to streamline your communications and enhance the customer experience. As we thoroughly train your team and support you hands-on after implementation, we ensure you can fully leverage the technologies and get the most bang for your buck. Statewide’s integrated network incorporates next-gen cloud technologies, advanced call and contact center features, collaboration tools, and mobile and softphone apps built for SMBs that easily integrate with existing systems and CRMs. And you can control and manage it all through our easy-to-use dashboard: view call activity, create call groups, view billing information, run reports, track invoices, add users, and much, much more.

We’ll keep your team connected with our mobile app for easy communication and collaboration from anywhere and on any device. Host meetings, enjoy clear voice and video calls, voice-to-email capabilities, screen sharing, and much more. Employees can even use their business phone number throughout the network for calls and texts for one point of contact without showing their personal contact information. 

With cutting-edge technologies driving IT expenditures in order to stay competitive, partnering with an experienced telecom consultant and provider like Statewide can help you maximize your telecom budget, boost operational efficiency, and increase productivity and customer satisfaction. This saves you time, money, and effort while giving you peace of mind that your infrastructure is optimized, monitored, and secure. At Statewide, we don’t just set up a system and leave; we support your communications and success every step of the way. 

Ready to Make the Switch? 

Statewide Communications started as a family business and has grown into a full-service UCaaS provider focused on helping companies of all sizes find affordable solutions that help them stay competitive, enhance customer engagement, and scale easily. Let us show you why our customers keep choosing Statewide for their telecom needs. Contact us today, and we’ll get your business moving toward greater communication success. 

Communications Evolved. Veteran Led. That’s Statewide.