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Cloud Phone SystemCloud Contact Center

Making contact the right way with Contact Centers.

Statewide’s industry-leading Omni-Channel Contact Center solutions help you take control of your customer interactions across any channel. Engage customers, stay organized, and create the kind of experience that keeps customers coming back.

Meet your customers where they are—on any channel, any time.

Omni-Channel CCaaS empowers businesses to connect with customers across voice, SMS, chat, and email—all from one streamlined, cloud-based platform. No more toggling between tools or losing track of conversations. Gain full visibility into every customer interaction, enabling faster responses, better outcomes, and more personalized service.

Whether agents are in-office or remote, they’ll have everything they need to deliver consistent, high-quality support from any device with an internet connection.

How CCaaS improves customer interactions.

Cost Savings

CCaaS allows your team to communicate over multiple channels easily, allowing one person to do more.

Scalability & Agility

Easily adjust call center capacity and functionality to meet demands, without big upfront investments.

Boosted Agent Productivity

Automation and advanced tools free up agents to focus on complex issues and personalized service, meaning more efficient operations (and happier customers).

Here are a few of the powerful features you get with CCaaS.

  • Intelligent Call Routing

    Automatically distribute incoming calls to the most suitable agents based on skills and workload for increased efficiency.

  • Self-Service Options

    Empower customers to resolve routine inquiries with interactive voice response, reducing agent workload and improving efficiency.

  • Workforce Optimization

    Strategically manage and optimize agent productivity to ensure efficient contact center operations.

  • QA & Performance Insights

    Monitor and record calls for quality assurance and gain valuable insights into agent performance and customer interactions.

  • Real-Time Performance Tracking

    Access comprehensive reports and dashboards to track key metrics and monitor contact center performance in real time.

  • CRM Integration Capabilities

    Seamlessly integrate contact center data with customer relationship management systems for a holistic view of customer interactions.

  • Advanced Conversation Analytics

    Leverage AI-powered natural language processing to analyze customer conversations for actionable insights.

  • Omni-Channel Interactions

    Whether you’re connecting with customers via Voice, SMS, WebChat, Email, or Facebook for businesses, CCaaS gives you complete coverage.

  • Get more from Contact Centers.

    These other great products can enhance your Contact Center experience and make your business run even better.

    Go to Products

  • Unified Communications

    Combines communication tools (phone, video, messaging) into one easy-to-use platform and helps your team collaborate better and solve customer issues faster.

    Learn More

  • Integrations

    Connects call centers with other important business tools, like CRMs, helping businesses get a complete view of customers and streamline workflows.

    Learn More

  • Managed Services

    We offer expert services to help keep call centers running smoothly, like performance monitoring and proactive monitoring so we can address problems as they come up.

    Learn More

  • Connectivity Solutions

    Keep your call centers connected with fast, reliable, and secure network management tools that keep your business humming.

    Learn More
Go to Products

Contact Center benefits span all types of businesses.

  • Enterprise

    A robust CCaaS platform with advanced features like intelligent call routing, CRM integrations, and comprehensive analytics can help enterprises streamline their contact center operations and deliver exceptional customer experiences.

    Features

    • CRM Integrations

    • Reporting & Analytics

    • AI Transcription and Summarization

  • Small Business

    A cloud-based CCaaS solution offers the flexibility and scalability small businesses need to grow their contact center operations without significant upfront investments.

    Features

    • Auto Attendant

    • Mobile App & Softphone

    • Chat & SMS/MMS Capabilities

  • Remote/Hybrid Teams

    A CCaaS platform with features like presence, internal chat, and video conferencing can help keep remote and hybrid teams connected and productive.

    Features

    • Answering Rules

    • Presence

    • CRM Integrations

  • Customer Service Teams

    A CCaaS platform with features like call queue settings, call monitoring, and sentiment analysis can help customer service teams deliver exceptional service and improve customer satisfaction.

    Features

    • Call Queue Settings

    • Listen, Whisper, & Barge

    • Sentiment & Trend Analysis

Kind words from happy customers.

A happy client always calls back! Check out these testimonials from customers who keep choosing Statewide.

"We have been Statewide Communications for several years, and their customer service is unparalleled. Their staff know me well and remember key features of my account without my prompting each time I call. They are friendly [...]"

Leigh Pfeil Goodman

Practice Manager, Westhampton Family Psychologists, P.C.

"Statewide provides excellent prompt service on all requests we have. They were key in bringing our IP Phone system into the SCI/Statewide network in a short timeframe. The support team keeps all of our employees connected i [...]"

Casey O'Hara

Treasurer, O'Hara Corporation

"Our experience with Statewide Communications has been nothing short of fantastic. Having a reliable phone system, that has all the features we need, sounds great, and is mobile capable is of the utmost importance to our com [...]"

Dan Hawkins

Owner, Music Masters

"Statewide is a knowledgeable and friendly business partner they do not sell you, they get to know your business and find solution that bring business value."

Mike Barbagallo

IT Director, Subaru of Wakefield

"We are an obstetrical practice so we could not close during the height of COVID – Statewide had our nursing triage and scheduling staff set up with remote phones within a week – extremely helpful during a stressful time [...]"

Lisa Zajac

Practice Manager, New England OB-GYN

With a Contact Center, you’ve got the power.

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