Telecom Expense Management Success Story: Concrete Systems

A Partnership Built Over Three Decades

Concrete Systems, Inc. (CSI) has been pouring precast concrete in New Hampshire since 1972 and has grown into one of the Northeast’s largest producers. At Statewide Communications, we’re proud to be associated with such a New England business legend for more than 30 years. The relationship started as a hardware vendor and customer; gradually, it has certainly morphed into a partnership that keeps standing the test of time.

The recent success of reducing CSIs’ recurring telecom bills highlights the importance of working with Statewide. In a nutshell, CSI called Statewide about runaway telecom bills and poor carrier support. Our team was ready for the challenge and rolled up our sleeves. Within 60–90 days, we cut monthly charges from roughly $3,000 to about $500; an 80 percent reduction worth $30,000 a year. Could you potentially use an extra $30,000 a year? Keep reading to learn more.

The Challenge: Outdated Telecom Services and High Costs

CSI was stuck paying for legacy services that no longer fit their operation. Support tickets with their national carrier dragged on, and jargon in invoices hid what they were really being charged for. They wanted two things that any business owner would want:

• Telecom cost savings without losing reliability
• One trusted partner to sort out the mess and manage it going forward

Statewide’s Hands-On Telecom Expense Management Approach

Our telecom expense management process is simple and very human:

1. Listen and gather facts. We inventory every line, circuit, and charge.
2. Translate the carrier-speak. We explain what you have, what you need, and what you don’t, and if there’s anything we find and need clarification on, we’ll speak directly with the carrier on your behalf.
3. Build a plan you can act on. Keep what works, remove waste, and modernize where it pays off.
4. Do the legwork. We negotiate with the carrier, file the right forms, and push until changes stick.
5. Verify the savings. We match the new invoices to the plan and keep monitoring.

Implementation: From Account Analysis to Carrier Negotiation and Reduced Costs

For CSI, the engagement ran about three months:

• Account analysis: We mapped every service and found that 80 percent of the carrier services were outdated or unnecessary.
• Carrier negotiation: We relied on our telecom expertise and brought the conversation to the carrier’s management, aligned on the changes, and got approvals.
• Cutover and verification: Within 30 days of the carrier’s changes, the lower rates hit the bill. We then validated line by line.

“Their technicians have always been extremely helpful and professional… I would recommend their services without hesitation.” – Concrete Systems, Inc.

The Results: 80 Percent Cost Savings and Better Service

• 80 percent monthly savings (about $2,500/month back to the business; $30,000/year).
• Cleaner and more straightforward services that match how CSI actually works today.
• A single point of contact—our team—to manage tickets, changes, and vendor wrangling going forward.

If you’ve ever felt trapped by a legacy contract or a carrier that won’t call you back, you know how big that last bullet is.

Why This Worked: Service Provider Advocacy + Modernization

Telecom expense management isn’t a checkbox task. It’s about keeping the client’s needs front and center with advocacy and action:

• Carrier negotiation that starts at the right level and doesn’t let up
• Business telecom solutions that move you toward flexible, cloud-first options
• Lifecycle support so savings don’t “creep” back in six months later

Curious what modern tools can unlock once you stop funding old copper and add-ons? Explore our cloud-based solutions.

Concrete Systems’ Feedback: Professionalism and Reliability in Action

CSI’s team put it plainly: we’ve “been there… through many issues” for years, even on things outside our scope, and our techs are “extremely helpful and professional.” That’s the heart of Statewide—good people, no drama, real follow-through.

Proof It’s Repeatable

Another valued customer, Bianco & Sons Sausage, switched to Statewide when a poor on-prem system and provider misprogrammed ring groups, which immediately hurt the customer experience. After migrating to our cloud platform, call quality improved, routing was fixed, and features like voicemail-to-email and the mobile app made life easier, with local technicians ready when needed.

What This Means for Other Businesses and Your Network Services

If you’re a mid-sized manufacturer, there’s a decent chance you’re paying for lines, circuits, and add-ons you don’t need, or there’s a gap in your communication, and you’re missing features your team would use all day, every day. A focused telecom expense management audit can uncover both.

What you’ll likely gain:

• Immediate savings from pruning unused or overpriced services
• Better routing and analytics to handle busy seasons and shift changes
• A roadmap to cloud calling that adds mobility, dashboards, and built-in continuity (no more sweating every storm)

Want to see this in plain English for your business? Request a cost analysis. We’ll do the homework and show you the numbers.

Are You Convinced and Ready to Take the Next Step?

• See more stories on our Case Studies page.
• Learn why clients choose us for long-term, white-glove support: Why Choose Us.
• Explore telecom expense management and business telecom solutions we implement every day.

If you’d like to learn more about our customer in this story, visit Concrete Systems, Inc.

About Statewide Communications

Statewide has been helping New England businesses since 1991 with a hands-on, consultative approach: listen first, tailor a solution, train your team, and support you for the life of the contract. Top-notch support, zero drama.

P.S. If you’ve been told “that’s just the price,” it probably isn’t. Let’s look at your bills together and find the waste.