Bianco Sausage

How Bianco Sausage Overcame Telecom Nightmares with Statewide Communications

Imagine that you’re struggling with your communication system. 

• Your voice quality bounces between “passable” and “terrible.” 

• Your ring groups are programmed incorrectly, directing customers to the wrong departments. 

• Your provider isn’t local and is almost impossible to reach when you need help. 

Worst of all, you signed a long-term contract when the service and support were better. You’re stuck with this phone system until you’ve got the capital to buy yourself out. 

Quite a nightmare, right? Well, the team at Bianco & Sons Sausage was living that nightmare. 

WHO IS BIANCO & SONS? 

Bianco & Sons is a family-owned-and-operated butcher shop selling grade-A sausages and meats in New England and beyond. They pride themselves on providing the best sausage and meat products around and giving their customers the care they expect from a local brand. 

But their sub-par phone system was getting in the way. With its garbled audio and mismanaged programming, they ran the risk of losing loyal customers and missing out on new ones. 

Thankfully, a customer of theirs recommended Statewide Communications to Joseph Bianco, the company’s CFO. And Statewide Communications took it from there. 

THE STATEWIDE SOLUTION 

First, Statewide came in as a voice provider for Bianco & Sons. Using their industry certifications, they proceeded to: 

• Clean up the internal programming so the calls were routed to the right places  

• Implement SIP trunks to improve voice quality and provide a better support experience 

Once that was complete, Statewide and Bianco & Sons waited. Once their contract expired, Bianco & Son’s team officially switched to Statewide and got a brand-new unified communications solution. And they couldn’t be happier with the results. 

With Statewide’s UCaaS solution, the team at Bianco & Sons could: 

• Direct customers to the correct department instantly with customized ring groups 

• Set work schedules to automatically route calls to available staff members, reducing missed calls 

• Stay connected without sharing their personal cell numbers thanks to Statewide’s mobile app 

• Allow customers to leave voicemails for specific departments with group mailboxes 

• Effortlessly keep track of voicemails with voicemail-to-email 

• And a whole lot more! 

“There’s way more functionality with this new system like voicemail-to-email, a mobile app, and the team at Statewide trained us on how to use it all,” says Joseph, “And if we had any questions, their response times were great, and they had local technicians that could come by to help.” 

Now, Bianco & Sons is living the dream with a phone system that helps rather than hinders its business. 

Want to Break Free from Your Telecom Nightmare? Give Statewide a Call! 

Launched as a family-owned business, Statewide Communications has spent the last 30 years building our skillset and a top-notch team who can deliver the solutions and support you deserve – no matter if you’ve got two employees or two hundred. 

Call Us: (800) 773.4724 

Visit Our Website: statewide.com