5 Reasons Your Business Needs UCaaS Today

With so many companies returning to the office, you might think that the relevance of cloud-based phone systems is waning but think again! Now, more than ever, businesses need to embrace the unparalleled benefits of cloud-based phone systems, specifically UCaaS. Here are five benefits of cloud-based phone system why: 

 

1. Support Everyone’s Favorite Work Style: Hybrid

According to a recent Gallup poll, over half of remote-capable employees are now in a hybrid work arrangement, spending part of their week at home and part of it on-site. And they’re loving it.  In fact, 92 percent of HR leaders report that it increases employee loyalty and morale! 

 

But to enjoy all these benefits, you need a UCaaS platform. Because the entire system is virtual, your employees can easily log in from anywhere and have access to your entire business communication suite. Now, they can communicate across different locations and time zones with just a few clicks. Collaboration is also a breeze since UCaaS platforms like Statewide’s have instant messaging and video conferencing capabilities.

It can also flex to accommodate not just hybrid work but all kinds of work in between. Whether your employees prefer to work on-site, off-site, or a mix of both, UCaaS platforms give you the necessary flexibility to let them work the way they want. 

2. Scalable and Resilient

Traditional systems that use TDM (Time Division Multiplexing) and POTS (Plain Old Telephone Service) are fast becoming obsolete in the face of more flexible working options and expectations. They’re also challenging to maintain, prone to outages, and expensive to scale.

Because UCaaS solutions are based in the cloud, you can easily adjust to your changing needs with just a few clicks. You can take seasonal fluctuations, mergers, or rapid growth in stride!

UCaaS providers like Statewide also guarantee incredible uptime and reliability through redundant data centers and failover mechanisms, so you can stay connected with your customers no matter what. 

 

3. Integrates with Today’s Most Advanced benefits of cloud-based phone system

UCaaS is not just about making phone calls or enjoying crystal-clear virtual meetings. It has the power to integrate with – and support – all kinds of tools, systems, and technologies. For example, you can: 

• Connect your CRM to pull up customer information instantly while on a call. 

• Integrate with your project management tools to streamline internal collaboration and increase productivity. 

• Plug in your helpdesk software for improved responsiveness to customer tickets and issues. 

 

Not only that, but another one of the benefits of a cloud-based phone system is how easily it integrates with more recent advancements, such as:

• 5G: With the advent of 5G speeds, UCaaS provides faster and more reliable communications, even in high-demand scenarios like large-scale events and hybrid work setups. 

• Internet of Things (IoT) Technologies: Imagine a smart office where your communication system connects everything from lighting to surveillance and security systems. UCaaS can do that, making your office even more efficient than before. 

 

4. Provides Better Feature Flexibility

Traditional systems, and even some cloud-based ones, often lock you into a specific feature set. It doesn’t matter if you don’t use three, four, or even half of them. That’s the package you get.

However, one of the benefits of cloud-based phone systems (i.e., UCaaS) is that they let you pick and choose the features you want. With Statewide, for example, you only pay for the features you’re using. Do you need advanced call routing but not voicemail-to-email transcription? Just let us know, and we’ll make the swap. 

 

This flexibility optimizes your day-to-day communication and cuts many unnecessary costs, which brings us to our final point. 

 

5. Incredibly Cost-Effective

Older systems are quite an investment. Between replacing outdated parts, maintaining aging infrastructure, and the odd technician’s visit if something goes wrong, your communications could be costing you thousands of dollars—not to mention the staff you must keep on hand to handle any specialized work.

However, moving from older phone systems to UCaaS can save you a lot of money. First, it moves most of the physical infrastructure into the cloud, which is historically cheaper than most traditional phone setups. 

 

When maintenance, upgrades, or support are needed, your UCaaS provider can simply log onto the platform and take care of it for you—no extra fees required!

 

Not to mention the most significant benefits of cloud-based phone systems: flexible billing options and predictable monthly payments. With providers like Statewide, you can pick a monthly plan that covers:

• Access to the platform 

• The latest and greatest UCaaS features 

• Day-to-day support and maintenance

Keeping your budget on track with benefits like these provided by implementing UCaaS is certainly critical to your business’s success.

Want Top-of-the-Line UCaaS? Then Statewide’s Got Your Back 

From its library of advanced features to its top-tier security measures, our UCaaS platform is an affordable, powerful way to keep your business at the leading edge of communication.

Reach out today to experience all the benefits of cloud-based phone systems with Statewide!