Sheff & Cook

See Their Seamless Transition to Statewide’s Cloud-Based Phone System

When you pick a phone system, you probably have a list of features you need and want. But none of them include “it works.” Because no one expects to purchase a phone system that doesn’t work. But that’s exactly what happened to Sheff & Cook.

Who is Sheff & Cook?

Sheff & Cook is a leading personal injury law and wrongful death law firm in Boston, Massachusetts. Between client calls, depositions, and mediations, they needed a phone system that was functional and reliable. And they were getting neither from their previous provider. “They couldn’t properly set up the system for two to three weeks,” recalls Jacki Ryan, their office manager, “And afterwards, there were several times where we went, no joke, a couple of days without a working phone.” To make matters worse, nothing could be fixed remotely. And getting a technician to fix it took seven to ten business days. Plus, Sheff & Cook was charged for each visit. It was debilitating. So, they began reaching out to other law firms. And after one sang the praises of Statewide Communications, the team decided to switch. And it was a night and day difference.

The Statewide Solution

Statewide Communications helped do away with Sheff & Cooke’s outdated system and moved them to a cloud-based one in just a few days. The transition was seamless, the phone system was functional, and Statewide offered training to Sheff & Cooke, ensuring further communication success. Plus, Statewide’s customer support is proactive and attentive, with agents calling every month to check in on Sheff & Cooke’s phone system. And if they needed any additional features, Statewide would come up with a solution.