What Are Managed Telecom Services and Why Do You Need Them?

Chances are your business isn’t built to be an expert in managed telecom services. An entire sector of IT professionals within the telecom industry has made it their life’s work to take that burden off others so they can focus on building their businesses. Statewide Communications is built to serve our customers and provide custom solutions for their businesses. Every company’s needs are different, so our solutions must be just as unique. 

How much time would you dedicate to your business if you had an expert handling your telecom and IT needs? 

An Overview of Managed Telecom Services 

Managed telecom services outsource the management and maintenance of your organization’s infrastructure to a third party. Managed telecom services are also known using the broader term of managed service provider (sometimes referred to as MSP). Offloading the management and upkeep of your communications allows you to focus on what you do best and leave your telecom issues in the hands of experts. Managed telecom services can help you optimize your technological systems and save you money. According to Research and Markets, successfully deploying managed services can reduce your IT costs by as much as 45 percent. A managed service provider can give telecom companies an unbiased view of their current plans and suggest ways to update or change systems to achieve their business goals better.  

Working With a Managed Service Provider 

Managed service providers bring deep industry expertise, the latest tools, and proactive methodologies to the table, giving you an edge over your competitors. The relationship with a managed service provider needs to be built for the long term, so a base of trust should be the first thing established. This needs to be seen as an equal partnership and one of collaboration. 

Additionally, a managed service provider offers many benefits, including cost savings, increased efficiency, and technological infrastructure beyond the standard off-the-shelf setup. Ultimately, a quality managed service provider is a one-stop solution for your business, taking the stresses and unknowns associated with your tech and giving you the peace of mind that you’re taken care of. 

Provided Services 

Telecom managed service providers typically offer expanded services beyond telecom management, including convenient help desk services, networking infrastructure, and proactive monitoring to ensure your systems run efficiently. According to Fortunly, 27 percent of small businesses used third parties to improve efficiency and save time. 

Furthermore, they can help you develop a strategy for your telecom services, budgets, and telecommunications equipment, getting ahead of hardware failures and end-of-life equipment before disaster strikes. Telecom managed service providers can help you audit and negotiate better contracts for your telecom services if they aren’t providing dial tone for your business. A managed service provider offers services that lessen your downtime and increase the availability of your business to your customers. 

Proactive Monitoring and Disaster Recovery 

The truth is that natural and technology-related disasters will hit you at some point, and you need to be prepared to re-establish business operations when they do. With that scary reality acknowledged, a telecom managed service provider will monitor your business communications system  24/7 and partner with you on disaster recovery scenarios for your business. Taking the time to plan for the inevitable reduces extended downtime and ensures uptime so you can be there when your customers need you the most. A study from FEMA found that 43 percent of small businesses affected by a natural disaster never reopen, and an additional 29 percent go out of business after two years of reopening. 

Telecom managed service providers can optimize your communications infrastructure to prevent problems and recover quicker when issues arise. Additionally, they can fix problems on your behalf instead of passing them over to you to manage. This autonomy allows your managed services provider to keep you connected and help you develop and maintain disaster recovery plans. 

Custom Solutions for Your Business 

It’s great to offer various plans for customers to get an idea of what’s out there, but rarely, especially with telecom and IT solutions, does a generic plan work out of the box. You can think of those plans as a starting point, and then the telecom managed services provider can help you develop custom solutions for your business. 

The crucial first step with a telecom managed services provider is to get the right technology at the right time for you. This means they must understand your business now and where your business goals are taking you. It’s about getting the best products and services now for the right price and setting you up for where you want to go in the future. 

Choosing the Right Telecom Services Partner 

When looking for a telecom services partner, consider their industry expertise, track record within the telecoms sector, and the quality of their telecommunications consultants. Do you know of anyone who has used them or recommends their services? Take a look into the range of services they offer. Ensure they can provide a complete solution from strategy to implementation and support. Most importantly, check out client testimonials and case studies to see how they performed in similar projects. Take your time and do your research; it will save you wasted time and energy in the future. 

Related content: Statewide Communications Success Stories 

Overcoming Telecom Management Challenges 

Telecom managed service providers help you overcome common telecom management challenges, such as managing complex telecom networks and operational efficiency. They are professionals in the industry who can help you avoid challenges associated with your telecom. Additionally, they can help you navigate your business need for cloud services. Telecom managed service providers can guide you on which equipment and services you need to keep your business moving forward. 

Statewide Communications: A Telecom Managed Services Provider Built for Your Success 

Managed telecom services can transform your business by providing a one-stop solution for your telecommunication needs within the telecommunications industry. By outsourcing telecom management to a third party, you can focus on what you do best and have your telecoms in the hands of experts. Statewide Communications can help you optimize your telecom and IT infrastructure, save money, and increase operational efficiency. Contact us today! It’s time to modernize how you manage your telecom.